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#ITSM articles

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Claude Code
Claude and ServiceNow Integration | MCP Connection Guide and ITSM Automation

A guide to connecting Claude directly to ServiceNow via MCP. Covers the background of Anthropic's partnership making Claude the default model for Build Agent, native MCP in the Zurich release, connection steps using claude mcp add, automation for incidents, changes, and CMDB, and security considerations for protecting PII.